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In part two of a series, Yvonne D Dowie shares insight into how networks can lead the way in having Compassionate Conversations - one of the crucial elements in the Value Continuum.
Compassionate Conversations are a meaningful constructive verbal exchanges that take place on an adult to adult basis. They are an opportunity to bridge divides and mend relationships, by using basic conflict resolution skills, such as,
Active listening
Reframing
Acknowledging ones and others emotions
It's important for networks to master the art of holding compassionate conversations and below are some guiding steps to support you:
Check Your Intention:
What is the purpose of the conversation
Have clarity in terms of what you want to discuss
Visualize the intended outcome
Be Self Compassionate:
Have a positive internal dialogue with yourself
Be kind to yourself
Extend that kindness to others
Make Time to Listen:
Ensure enough space has been created to talk
Listen actively to what you hear
Reframe what you’ve heard to check understanding
Increase Your Distress Tolerance
This links back to one’s Emotional Intelligence
Try to avoid taking on others emotions
Check you have the resilience to handle/deal with others emotional response, as well as your own
Be An Intentional Bystander
Show positive concern for others
Actually hear the response
Respond appropriately to explore a resolution
Yvonne D Dowie is an experienced facilitator, coach and HR professional, with over 30yrs in the field. Yvonne has extensive knowledge on race equality and other areas of inclusion. She has worked across the public, private and voluntary sectors, as well as internationally. Yvonne is a certified Myers-Briggs (levels I & II) practitioner.